Xorunes26 appWe're here to help
Have a question about Xorunes26 app or your account? Our support team, and your personal analyst, are on hand to help. Get in touch and we'll come back to you as soon as we can.
Before you get in touch
Most questions already have an answer on the site, and checking there first is usually quicker than waiting on a reply.
- Frequently asked - costs, withdrawals, verification and minimum deposits.
- How it actually works - what happens after you register, step by step.
- Pricing - what's free and where a cost can appear.
What to expect when you get in touch
Which channel to choose
Email suits anything with a document attached, identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute conversation than four back-and-forth messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in the order received.
What's worth including
Your registered email address and roughly when the issue happened are usually enough for us to find your account. Never send a password, a full card number or a one-time code, no one on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support - [email protected] | Account questions, verification, withdrawals | We typically reply within one working day. |
| Callback request | Anything easier explained out loud | Support hours: Mon-Fri, 9am-6pm |
| Abuse report - /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |